Pricing Guide

Overview

Product Rates

Current and Savings Accounts

Important contact details

Contact us

Tools

Software Downloads

Report incident


24 hour single fraud line

SA only
087 575 9444

Outside SA
+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]

Debit card fraud claim form [0.690 KB]

Other important numbers

Identity theft

Online fraud

SIM swap

ATM security

Card skimming

Shoulder surfing

Scams

Lost or stolen cards

ATM security


Contact numbers for reporting
ATM related incidents (24 hour)

SA only
0800 110 132

Damaged or stolen cards
087 575 9406

Account claim forms

Credit card fraud claim form [0.678 KB]

Debit card fraud claim form [0.690 KB]

Card skimming


24 hour single fraud line

SA only
087 575 9444

Outside SA
+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]

Debit card fraud claim form [0.690 KB]

Online fraud


24 hour single fraud line

SA only
087 575 9444

Outside SA
+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]

Debit card fraud claim form [0.690 KB]

Shoulder surfing


24 hour single fraud line

SA only
087 575 9444

Outside SA
+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]

Debit card fraud claim form [0.690 KB]

Identity theft


24 hour single fraud line

SA only
087 575 9444

SA Fraud Prevention Service
0860 101 248

Email
www.safps.org.za

Outside SA
+27 11 369 2924

Credit card fraud claim form [0.678 KB]

Debit card fraud claim form [0.690 KB]

Scams


24 hour single fraud line

SA only
087 575 9444

<

Email
bchotline@fnb.co.za

South African Police Services
419scam@saps.org.za

Outside SA
+27 11 369 2924

Credit card fraud claim form [0.678 KB]

Debit card fraud claim form [0.690 KB]

Lost or stolen cards


087 575 9406

24 hour single fraud line

SA only
087 575 9444

Outside SA
+27 11 369 2924

SIM swap


087 575 9406

24 hour single fraud line

SA only
087 575 9444

Outside SA
+27 11 369 2924

inContact SMS + email


With inContact you can keep track of money going in and out of your account for FREE

Manage transactions

Identify any unauthorised transactions and helps you to manage the funds on your accounts

Complete control

You decide when and how you want to receive messages about money going in and out of your account

Decline inContact

Decline inContact messages advises customers of why their transactions are declined

Notifications


Monitor + control

Stay in touch with your finances with inContact (SMS + email) and authorise payments with OTPs.

inContact SMS + email


Stay inContact

With inContact you can keep track of money going in and out of your account for FREE

One time PIN (OTP)


Personal + unique

A One Time PIN (OTP) is a series of unique numbers sent via SMS or email to you to be entered when you do certain transactions on your account.