Incident reporting process
Step 1
Call FNB Single Fraud Line: 087 575 9444 to report an incident of fraud/theft immediately.
Step 2
Provide agent with a detailed account of the incident.
Step 3
The agent will provide you with a reference number once the incident is logged. Write down/save the reference number for query and communication purposes. The number will be sent to you via SMS on your inContact number.
Step 4
Once the incident is reported, print and complete the
Fraud claim
form for the incident.
Step 5
Fax/email the form to number provided on the form within 3 days of reporting the incident, using your reference number in the subject line. The incident cannot be investigated further or settled until the claim form is received.
Step 6
Allow 7 working days post fax/ emailing Fraud claim form for feedback from the respective investigation teams
