Contact details
Debit card disputes call centre
087 577 4444
Dispute forms
Download and complete the relevant document(s) to report a dispute
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
Account claim forms
Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]
Other important numbers
Contact numbers for reporting
ATM related incidents (24 hour)
SA only
0800 110 132
Damaged or stolen cards
087 575 9406
Account claim forms
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
Account claim forms
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
Account claim forms
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
Account claim forms
24 hour single fraud line
SA only
087 575 9444
SA Fraud Prevention Service
0860 101 248
Email
www.safps.org.za
Outside SA
+27 11 369 2924
24 hour single fraud line
SA only
087 575 9444
Email
bchotline@fnb.co.za
South African Police Services
419scam@saps.org.za
Outside SA
+27 11 369 2924
087 575 9406
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
087 575 9406
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
Disputes are not fraudulent by nature but are a disagreement between a customer, a service provider or supplier of goods purchased and the bank. In dispute cases a customer has consented to a transaction taking place, they are not victims of fraud.
