24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
Account claim forms
Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]
Other important numbers
Contact numbers for reporting
ATM related incidents (24 hour)
SA only
0800 110 132
Damaged or stolen cards
087 575 9406
Account claim forms
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
Account claim forms
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
Account claim forms
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
Account claim forms
24 hour single fraud line
SA only
087 575 9444
SA Fraud Prevention Service
0860 101 248
Email
www.safps.org.za
Outside SA
+27 11 369 2924
24 hour single fraud line
SA only
087 575 9444
Email
bchotline@fnb.co.za
South African Police Services
419scam@saps.org.za
Outside SA
+27 11 369 2924
087 575 9406
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
087 575 9406
24 hour single fraud line
SA only
087 575 9444
Outside SA
+27 11 369 2924
Do
Don't
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Card fraud is the unauthorised use of a credit card account following the theft of the account holder's personal information. Various methods are used to perform unauthorised transactions from the account.
Examples of ATM fraud
The ATM machine is tampered with in an effort to place a card skimming device over the card slot, copying the card information once your card is inserted. A small camera captures the PIN. Strangers may also offer to help to get your card or PIN, or to replace it without your knowledge. Here are some ATM security guidelines when using an ATM.
Below are guidelines to help protect yourself.
The illegal duplication of your bank card to clone it for use by perpetrators.
Example of card skimming
Your card is swiped on a card reader device that downloads your card details. These details are then used to create a duplicate card. This usually occurs when your card leaves your sight, e.g. at restaurants and shops, or at a store participating in syndicate-related activities. Here are some guidelines that can help prevent such fraudulent activity.
Below are guidelines to help protect yourself.
This is when someone physically observes you as you enter your financial and personal information.
Example of shoulder surfing
Your details (personal, banking, PIN) are stolen by another individual peering or watching your keystrokes while at an ATM or behind your PC.
Below are guidelines to help protect yourself.
If any one of your bank cards has been lost accidentally or stolen, it is important to report the card immediately.
