Queries and Complaints
Have your say
If you are not satisfied with advice given or a service rendered in relation to a particular product, please refer your complaint to the bank and we will attempt to resolve the issue.

Queries
Have your say
Should you have any queries in relation to your FNBCI accounts, or any other agreements that may be relevant to your relationship with the Bank, you can contact the FNBCI Service Suite on:
+44 148 174 8138 (UK)
087 730 6010 (SA local)
+27 (0)11 369 1500 (SA International)
Email: info@fnbci.co.uk
The Service Suite can also be contacted when you are unhappy with the service provided or where you wish to lodge complaints.
Queries and Complaints
If you're not satisfied with our products, services or any experience as it may pertain to FNB Channel Islands, or wish to lay a complaint, please contact our dedicated Service Suite.
FNB Channel Island Service Suite
The FNB Channel Island Service Suite is available within the following operating hours (UK operating times and public holidays)
Mon - Fri: 06:00 - 17:00
Sat: 06:00 - 12:00
Sunday & South African public holidays: Closed - please email
info@fnbgci.co.uk